Gene Marks from Forbes updates his readers on a busy week in Small Business Tech News.

  1. Amazon has updated its return policy. Whoop dee doo! What does that mean for small business owners? Well, Amazon guarantees that all returns will be accepted. Previously merchants had the right to deny a return for any reason, but that will no longer be the case. Amazon believes that customers will buy more with the recent change in policy. That’s always great news to hear when you can possibly expect more demand especially for small business owners.
  2. Similar to Facebook and Twitter, Instagram has made it simpler to purchase merchandise directly from their site. If your customers are active Instagram users, you can now make things easier for them to buy right from their smartphones.
  3. Microsoft has launched its own messaging services, Microsoft Teams. The company plans to compete with the polular messaging service, Slack. Teams will be avaiable for use throughout entire Microsoft 365 suite. Eventually, Microsoft plans to “offer collaboration functions across different companies.”
  4. Twitter has launched a new tool that will help companies send direct messages customers. If you’re using Twitter to gauge your customer base and answer customer service needs, this is a tool for you.
  5. Are you tired of the constant trolls in your comment section on your YouTube channel? If you are YouTube has created a tool that allows you better control over those negative comments. “ These tools will make the service more business-friendly and improve your visitors’ experience.”

-Ray Hayes