When it comes to running a business, customer experience matters. Whether a client thinks you are polite or rude can determine if that person or business returns to you next time around. In a bit of a “fun” and inexact analysis, FreshBooks “analyzed customer data and based on the use of “please” and “thank you” on invoices found businesses” determined which states are the most polite and which are the rudest.
Small Business Trends, also adds a few tips that can help businesses ensure a polite and respectful communication process with potential and current customers. In all being friendly, courteous, and positive are the keys to this no matter how a person communicates with you. While understandable difficult at times, being known as a good and polite communicator can be a benefit in the future.
With that being said, let’s take a look at the top 5 most polite states in terms of small business invoices:
4) Rhode Island
And here are the bottom 5 states / the rudest states in terms of small business invoicing:
46) West Virginia
47) New Hampshire